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Meet the Team

Meet some of our hard-working Ability Superstore family

Full of knowledgeable, friendly people who are dedicated to bringing you the brightest ideas to make life just that little bit easier. We asked each member of the team a few questions so you can get to know them all a bit better.

Jane - Managing Director Jane - Managing Director

Jane

Managing Director

What makes you tick?

Coffee, coffee and more coffee - always black and strong!

What sums you up in one line?

Make the most of life - it's not a dress rehearsal.

If you were an animal, what would you be?

Probably a cat - totally independent!

What is your favourite food?

Thai - but not too hot!

After starting Ability Superstore in 2010, Jane is the oracle of all things "Ability" and works tirelessly to ensure our customers, both new and old, receive great customer service and a massive range of mobility aids, all at competitive prices.

Amazingly fussy about her black coffee, it takes a skilled barista to make her the right cup of coffee!

In her spare time she can be found at home, with her myriad of different pets and doting on her new grandson.

Nicola - Customer Service Manager Nicola - Customer Service Manager

Nicola

Customer Service Manager

What sums you up in one line?

If at first you don't succeed, try again!

If you were an animal, what would you be?

A giraffe, because they are my favourite animal - they're so majestic and I would be tall, so I could see more and reach higher!

What is your favourite food?

Chocolate, chocolate and oh, did I say, chocolate!

Nicola has been part of our family for over four years and is the petite powerhouse in our team. Always smiling and whizzing about, her enthusiasm is infectious. You may well encounter Nicola at some point - either on the phone or via Live Chat or email, if you ever need help and support, servicing up the exceptional customer care that Ability Superstore is renowned for.

In her spare time, Nicola likes walking up Pendle Hill, baking and spending time with her friends and family. Nicola also loves animals and is Lancashire's Dr Doolittle, looking after guinea pigs, rabbits, chickens, and any other animal that she see and feels needs a loving home!

Liz - Customer Services

Liz

Customer Services

What makes you tick?

Family, friends and rum, and without a strong black coffee in the morning, I’m useless!

If you were an animal, what would you be?

A grizzly bear, according to my partner! Independent, strong, would gladly sleep for winter and grumpy.

What is your favourite food?

Authentic Thai food, or Greek mezze.

Liz joined the Ability Superstore family back in July 2021 and represents all things customer service. Working in a dynamic duo with Nicola, you're always sure to receive amazing service.

When Liz isn't helping our fantastic customers, she can be found watching her sons football team, following Manchester City, or finding the best spot for authentic Thai food or Greek mezze!

Michael - Warehouse Manager

Michael

Warehouse Manager

If you could be an animal, what animal would you be?

Goldfish.

What sums you up in one line?

Pork pies.

What's your favourite food?

Pork pies!

Michael is our warehouse guru, and can tell you the location of any of our thousands of products in our 18,500 square foot warehouse, in under a second!

In his spare time you can find him riding motorbikes and restoring narrowboats to their finest condition.

Carol - Operations

Carol

Operations

What makes you tick?

Wine, and cups of tea, not necessarily in that order!

What sums you up in one line?

Look on the positive side.

If you were an animal, what would you be?

I love camping, so a snail, so I could take my home on holiday!

What is your favourite food?

Cheese and onion pie, chips and mushy peas. I'm a proper Northern lass!

Carol has been with us for 3years and works in our Operations team packing orders, helping with customer returns and pricing stock for our retail concession outlets.

In her spare time she likes walking her dog, camping, researching her family history and after a long walk, settling down on the sofa to watch a good movie.

Ruta - Operations

Ruta

Operations

What makes you tick?

Coffee in the morning :-) and a piece of chocolate.

What sums you up in one line?

Everything happens for a reason!

If you were an animal, what would you be?

Maybe a cat? Sometimes lazy, sometimes crazy :-)

Ruta has been part of the Ability Superstore family for just over two years and along with packing orders for our customers she also works in our B2B division, packing trade orders.

When she isn't at work, Ruta likes to spend time with her family and also undertaking some baking. Her favourite food is pancakes with different toppings!

Mike - Content Manager

Mike

Content Manager

What makes you tick?

I love creativity - books, blogs, artwork!

If you were an animal, what would you be?

I would be a wolf - sleek, stylish and when needed, fierce!

What is your favourite food?

Mum's roast dinner or my sister's leeks in cheese sauce.

Mike joined us in 2020, as our Content Manager or Blogmeister as he prefers to call it! He is also our resident photographer and video film maker, which is handy because he is a huge movie fan!

When he isn't at work or watching the latest Disney movie, Mike can also been seen on the squash courts.

Francis - Content Copywriter

Francis

Content Copywriter

What makes you tick?

Retro football shirts, a vast amount of tea and BBC Radio 2. Also chips.

What sums you up in one line?

Ginger and proud! 👨‍🦰💪

If you were an animal, what animal would you be?

A chameleon, I can adapt into any environment!

Francis is the newest addition to the prestigious Marketing team, specialising in making sure our online shop runs smoothly, as well as creating video content for our social media pages and blog posts here on the website.

Outside of work you can find him playing guitar, occasionally DJ'ing, and being a devout follower of Burnley Football Club.

Julie - Accounts

Julie

Accounts

WHAT MAKES YOU TICK?

Just my body clock really! Everything I do is just driven by a strong desire to provide a nice, safe secure home and life experience for my son.

WHAT SUMS UP IN ONE LINE?

Up and at’em!

IF YOU WERE AN ANIMAL, WHAT WOULD YOU BE?

A cat – they're independent, live like royalty (if they are in a good home), and give the best dirty looks I have ever seen!

Julie is our accounts guru, providing the office with a tonne of energy and passion for her job. Where there's money, Julie makes sure it's going to the right place!

You'll also hear Julie on the phones, chatting to our lovely customers when needed. Julie truly embodies the "up and at 'em!" attitude.

Adam - Technical Operations and General Handyman

Adam

Technical Operations and General Handyman

What sums you up in one line?

What can I repair now?

If you were animal, what would you be?

A horse - running free.

What's your favourite food?

Steak and chips.

Adam is our resident handyman who is always fixing, repairing and building. He's a dab hand at packing too - so when it's busy he steps in to help pack customer parcels.

In his spare time he enjoys watching F1 with a lager in his hands.

Aisling - Occupational Therapist

Aisling

Occupational Therapist

What makes you tick?

Holidays, and my dog, Petra. Also, espresso and croissants!

What sums you up in one line?

Determined, patient and helpful

What's your favourite food?

Thai food!

Aisling is our resident Occupational Therapist, providing help, support and advice to our customers.

Ketan - Web Designer

Ketan

Web Designer

What do you do in your spare time?

Spend time with my family. Cycling.

What sums you up in one line?

Honest, friendly, hard-working, creative.

If you were an animal, which one would you be?

Probably a sulphur-crested cockatoo because they are a bit crazy!

Ketan is our web designer/developer residing down under in Melbourne, Australia. With us from the beginning, he's always been there building our websites and helping with general coding queries nobody else is smart enough to know!

Ruth - Accounts

Ruth

Accounts

What do you do in your spare time?

Walk in the countryside or sit beside a nice log fire with a glass of vino!

What sums you up in one line?

Look beyond the obvious.

If you were an animal, which one would you be?

A cheetah - running ahead of the pack.

Ruth works in our accounts team, entering and checking hundreds of invoices from our suppliers.

She loves walking with her husband and two dogs.

Sandra - Ops and Customer Services

Sandra

Ops and Customer Services

What makes you tick?

Helping others and making a difference.

What sums you up in one line?

YOLO!

If you were an animal, which one would you be?

A squirrel - organised and a bit of a hoarder.

Sandra has been with us since the start and she now works part time giving us a hand wherever needed - in Marketing, Customer Services or even in the warehouse. She also makes a mean "brew" which is perfect when everyone is busy!

Sandra is a keen cook and loves to try new recipes.

Saphi - Office Dog and Security Guard

Saphi

Office Dog and Security Guard

what do you like doing in your spare time?

Walking with my other 3 doggy siblings.

What sums you up in one line?

Woof, woof, woof.

If you were a human, which one would you be?

The one in charge of handing out the dog treats.

At the heart of our family is our delightful doggo, Saphi. Saphi loves to spend time in her second home, the Ability Superstore office. Getting strokes from us all, barking when the doorbell goes, sleeping, eating, and playing fetch with the postman.

Florence - Occasional Visitor

Florence

Occasional Visitor

What do you like doing in your spare time?

Walking with my best mate, Bert, our resident lurcher.

What else do you like doing?

Laying around at home with my best mate, Bert!

Anything else you like doing?

Hopping in the car for the occasional visit to the office!

Florence is an Italian Spinone and she occasionally visits the office to cause utter chaos.

Her constant wagging tale makes the room shake. She is always very cheerful to make an appearance.