Free delivery on orders over £30
For a limited period we are offering FREE delivery on all standard orders over £30 to mainland UK. We can deliver to non-mainland UK (and remote Scottish) locations, however there may be an additional delivery cost to these destinations. Please contact us for details.
If your order is made up of several items and the overall total is over £30, thereby qualifying for free delivery, and you then subsequently return some of the items which leaves the cost of the items you keep below the £30 threshold, your refund will be made for the items returned less the cost of the shipping on the item/s kept of £3.75.
We use the Royal Mail for most items and a mix of couriers including DPD, Parcelforce and UK Mail for larger/more bulky items.
Signatures required on delivery
For orders valued over £30 the package will usually require a signature on delivery. If no one is in when the courier/post man calls they should leave a card detailing how you can arrange re-delivery/collection from a local depot/office.
Speed of delivery
We keep a large range of the most popular selling items in stock, however with over 12,000 product lines available on the website it's unfortunately not possible to keep every single one in stock.
Items which are kept in stock are despatched the same (working) day as long as the order is placed before 2pm. Smaller items are sent using the Royal Mail post and should take around 3 working days to arrive (please allow up to 5 working days). Larger items are despatched using DPD, Parcelforce and UK Mail and should arrive around 2 to 3 working days after the order is placed. The DPD system allows full tracking by the customer, so please include your email address and mobile number when placing an order so that this tracking is available.
On items we do not keep in stock our suppliers strive to fulfil our orders within 2 working days and we then despatch on the same day as receipt which means that these items should arrive with you in 3 to 5 working days.
If your order is urgent please contact us. On items we have in stock we can upgrade your delivery to a next day delivery (if placed before 2pm) at an additional cost.
Occasionally products are either out of stock with our suppliers or have been discontinued and in these situations we will contact you as soon as we can, offering appropriate alternatives where available. If there is an extended delay with the delivery of your order we will email you to let you know and, of course, at this point you can cancel your order if you would prefer not to wait. The law states that we have up to 30 days to supply your order.
We will keep you informed of the progress of your order through regular emails and will also confirm despatch via email.
We deliver to mainland UK - England, Scotland and Wales (and Northern Ireland for the smaller items which can be despatched via the Royal Mail's postal service). Please note that some remote Scottish locations may incur an additional carriage cost dependent upon the item and courier required to deliver the order. Please contact us for details.
Delivery to other locations can be arranged however the cost of the shipping will vary depending upon destination. Please contact us by phone, email or LiveChat if you would like a shipping quote for countries other than mainland UK. Please note that deliveries to non-mainland UK locations will take slightly longer than our standard delivery.
Unfortunately delivery to PO Box and BFPO addresses is not possible due to Royal Mail restrictions.
Use of packaging materials
In line with our environmental policy we often use recycled cartons and packaging, in an attempt to help reduce the amount of waste packaging which ends up in landfill.
Reclining Chairs, Beds and Oversized Items
Before ordering large or assembled furniture, please check dimensions of internal and external access points including doors, corridors, stairs and corners to ensure that the furniture can fit into your room of choice. If these items are returned to us as unable to fit in your chosen room the return cost will be deducted from your refund.