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How To Claim VAT Relief

Posted by Emily Ryan on

Our guide to claiming VAT exemption

What is VAT exemption?

Our handy guide below explains how VAT exemption works, if you can qualify for it, and how to choose it as an option when shopping on our website.

On our website, you may have noticed an option on certain product listings for VAT exclusive prices but not been fully sure of what that means. Please read the VAT exemption regulations for full details on the current UK VAT laws.


How can I claim VAT relief? 

Many items on our website are available to buy VAT-free for customers who live with a long-term disability or chronic condition. This can apply to a product that you are buying for yourself, or for someone else with a relevant disability or condition. VAT exemption is not eligible for customers who have a temporary condition or for individuals who are elderly but still able-bodied - it can only apply to the personal/domestic use of someone with a lifelong disability or chronic condition.


How do I buy a product with VAT relief?

VAT exemption is available on most of our items and usually on more specialist items which aid individuals living with certain conditions. Products that assist with mobility for the long-term, such as wheelchairs and mobility scooters, are eligible for VAT exemption, in addition to smaller items like specialist cutlery to help with arthritis and similar dexterity-related conditions or tremors.

When searching for an item or looking in a category, to see if your desired product is VAT exempt look for:

  • Red box in right hand corner of image which states "VAT EXEMPT"
  • Green box underneath product which states price “with VAT relief” 

See image below for example:

Grab rails selection showing VAT exemption


On a specific product page, look for:

  • Drop down box called VAT, with the “Inclusive” and “Exclusive” options

See image below for example:

Prima grab rail with optional VAT exemption

To claim VAT relief on an exempt item, you must choose the “exclusive” option in the box then add the item to the basket. Once this option has been selected, the price above will turn green. For example:

Prima grab rail product showing VAT exempt price

 Once the VAT exempt item has been added to your basket and you’re ready to pay, you must declare your eligibility for VAT exemption by clicking on the box which confirms that you can qualify.

Underneath this is a text box, where you state why you or the person you’re buying for qualifies for VAT exemption; all that needs to be entered is what condition or disability you or the person you’re buying for lives with.

For example: 

Ability Superstore basket page with VAT exemption declaration

After this, you will then have the option to pay by PayPal or complete the form to pay by debit or credit card and your shipping will be calculated. On items less than £30 in value where postage is not free, the VAT on postage is still required, as seen below:

Checkout page calculating VAT and shipping on order example

Once you have completed your purchase, you will receive a confirmation email of your order. If you have any further queries on how to claim VAT exemption or would prefer to place your order over the phone, please feel free to get in touch on 0161 8500884 and speak to one of our friendly customer service team.

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